Shipping & delivery time
Due to the current situation, longer delivery times may occur in certain cases. Current delays are especially known for deliveries to the United Kingdom, Spain and France. We apologise for any inconvenience.
| Delivery country | Shipping Fee | Free shipping starting from | Delivery times |
|---|
| European Union | 0€ | 0€ | 2-3 working days |
| United Kingdom | 0€ | 0€ | 2-5 working days |
| Rest Europe | 10€ | 300€ | 2-5 working days |
| World | 25€ | 300€ | 3-7 working days |
We ship from our warehouse in Germany. Customers are responsible for paying any additional costs including but not limited to customs, duties, and taxes.
Returns
Products ordered from the CODE-ZERO can be returned within 14 days, and what's more, return shipment is free within the EU. For all other regions please contact our customer service.
To return the products, please use the same carrier that delivered the products to you. Please use the return-label enclosed in your package (within the EU). Attach it to an easily visible position on the return package and simply hand in the package to a post office. If you received your package by UPS, you may also commission UPS to retrieve your return shipment.
Please complete the return form enclosed with each consignment; this helps us process your return shipment as quickly as possible.
Make sure you keep the postage receipt safe until you have received confirmation that your return shipment has arrived with us. This receipt confirms the date of return shipment and also provides the receipt number for your return shipment.
Once we have approved the return shipment, you will receive an e-mail with confirmation that the invoice amount will be credited to your account in the next few days. You will receive this amount by the same method with which you paid for your purchase.
Please take note that you may only use the products for the purposes of testing – in a manner commonly permitted in a store to check that they fit – and that the products must be returned with the original label attached and with the return slip enclosed in the package. We reserve the right to demand compensation in the event that the product quality has suffered as a result of any additional use.
We are always happy to assist you. Please contact our Customer Care if you have any questions.
