1. Request a return
Within the European Union:
For returns within the European Union you can get a return label for only € 5. Please use our returns portal:
From outside the European Union:
Customers outside the European Union are responsible for the returns and shipping costs. We recommend choosing a service with tracking and proof of delivery. Please send your return to: CODE-ZERO BV, Returns, Uiterweg 153, 1431AD Aalsmeer, The Netherlands
2. Take the parcel to our shipping partner
Attach the return label to the parcel so that it is clearly visible and take it to one of our shipping partners. Keep the delivery receipt until your return is complete. The receipt is your proof of return.
3. Receive refund
Once your return has arrived and been reviewed at the warehouse, you will automatically receive your refund. Your refund will be credited to the payment method you used when purchasing the returned items. This can take up to a maximum of 14 days.
If you have further questions or need help, please visit our help pages.